Enso-Singapore Holdings Pte. Ltd.
We value your privacy. In this Policy, we describe how we collect, use and disclose information that we obtain about visitors to our website as well as all associated sites provided by us, our subsidiaries, and affiliated companies (collectively, the "Site").
By visiting the Site, or using any of our services, you agree that your personal information will be handled as described in this Policy. Your use of our Site or Services, and any dispute over privacy, is subject to this Policy and our Terms of Use. Our Terms of Use are incorporated by reference into this Policy.
We may collect information about you directly from you and from third parties (such as those that sell our products), as well as automatically through your use of our Site or Services.
Certain areas and features of our Site and Services may require registration. To register you must provide your name and email. If you purchase something, we will also request your credit, debit, and/or financial account data, as well as billing information, including billing address. In addition, we may collect information from you through surveys, contests and questionnaires that we may invite you to participate in. We may also collect information such as your phone number or other contact information, though you are not required to provide this.
We may automatically collect the following information about your use of our Site or Services through cookies and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our Site and/or use our Services; and the referring URL, or the webpage that led you to our Site. We may combine this information with other personal information that we have collected from you.
We use the information that we gather about you for the following purposes:
We may share the information that we collect about you, including personally identifiable information, as follows:
We may disclose the information we collect from you to our affiliated companies or subsidiaries; however, if we do so, their use and disclosure of your personally identifiable information will be subject to this Policy.
We may disclose the information we collect from you to third-party vendors, service providers, contractors or agents who perform functions on our behalf.
If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of an insolvency proceeding, we may transfer the information we have collected from you to the other company.
We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as evidence in legal proceedings in which we are involved.
We may share aggregate or de-identified information about users with third parties for marketing, research or similar purposes.
We use cookies and other tracking mechanisms to track information about your use of our Site or Services. We may combine this information with other personal information we collect from you.
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser for record-keeping purposes. We use cookies to allow our systems to uniquely identify you during a session or while you are logged into the Site, in order to help us to process your online transactions and requests, verify your identity, track aggregate and statistical information about user activity, and display advertising both on our Site and on third-party sites. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future.
Clear GIFs (a.k.a. web beacons, web bugs or pixel tags) are tiny graphics with a unique identifier, similar in function to cookies. We may use clear GIFs, in connection with our Site to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about usage.
We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We use these tools to help us improve our Services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. We do not share your personal information with these third parties.
We may use third parties, such as network advertisers, to display advertisements on our Site, as well as to display ads on third-party websites. This enables us and these third parties to target advertisements by displaying ads for products and services in which you might be interested. These third-party cookies and other technologies are governed by each third party's specific privacy policy, not this one. We do not share your name, email address or other personal information with these third parties.
Currently, our Site does not honor browser requests not to be tracked. You may, however, opt out of many website third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA").
We may send alerts and notifications, as well as periodic promotional or marketing emails to you. You may opt out of marketing-related emails by following the opt-out instructions contained in any marketing email we send you. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt out of receiving marketing emails, we may still send you alerts, notifications and other emails about your account or any services you have requested or received from us.
Your information may be stored and processed in any country where we and/or our affiliates are located; by submitting your information through our website, you agree to such transfers.
We have implemented commercially reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
This Policy is subject to change. Any changes to this Policy will be posted on our Privacy Policy page on this website.
If you have questions or concerns about the privacy aspects of our Services, please contact us at:
[email protected]
The Company offers a variety of plans under its services: (i) free plans (the "Free Plan"); and (ii) premium plans, including the enterprise plan (the "Premium Plans" and the "Enterprise Plan"). Each plan has its own features and qualifications as detailed in this Agreement.
The commercial software products licensed to you hereunder are set forth in accordance with this Agreement, or if applicable, a Purchase Order executed between you and Company or an authorized Reseller. Such software products, including any revisions, modifications, enhancements, updates and/or upgrades thereto (the "Software") are provided to you solely for the regular and standard purposes the Software is designed for. The term "Software" also includes code, compilation of data, or visual display resulting from the operation of the Software, and any associated materials, equipment, systems, specifications and Documentation.
Subject to the terms of this Agreement and payment of applicable Fees, the Company grants you a limited, non-exclusive, non-sublicensable, non-transferable and fully revocable Subscription License to install, operate and use the Software solely for your internal business purposes and for the number of facilities and/or domains set forth in your order form and/or Purchase Order. The Software will be installed and used in accordance with the Documentation. All other rights are expressly reserved by the Company.
Without the prior written consent of the Company, you may not, nor permit anyone else to:
You may not allow access to the Software by third parties other than your employees whose duties require such access and your authorized consultants and subcontractors (excluding direct competitors of the Company). You will ensure compliance with the terms of this Agreement and bear full responsibility for any breach by your consultants or subcontractors.
If you acquired the Enterprise Plan with full implementation services, then upon completion of such services your website shall comply with: WCAG 2.1 AA, European standard EN 301549, US Section 508 standards, and Israeli standard IL 5568 at level AA.
Notwithstanding the foregoing, the Company gives no guarantee that the Software shall at all times comply with the Standard. The Company shall take commercially reasonable efforts but under no circumstances gives any warranty that all requirements shall be met. Company shall have up to 60 business days to rectify any non-compliance issue from the day written notice is provided (the "Cure Period").
Unless indicated explicitly in a Purchase Order, the Company has no obligation to provide software support, maintenance, delivery, installation, training or other professional services. If you acquired the Enterprise Plan, services shall be subject to the terms detailed in this section, including your sole responsibility for publishing accessibility declarations, managing content, and obtaining additional services for website changes.
The Fees and payment terms for the license and related services are specified in the Purchase Order.
The Software and Documentation are licensed and not sold. The Company and its licensors retain all right, interest and ownership, including all intellectual property rights. This Agreement conveys only a limited revocable right to use the Software during the applicable license term. Any Feedback provided by you shall be deemed non-confidential, and the Company shall have a non-exclusive, worldwide royalty-free and perpetual license to use or incorporate such Feedback.
If you acquired the Enterprise Plan, the Company represents that it has full authority to grant the licenses herein, implements industry standard security measures, and will perform services in a professional and workmanlike manner.
To the extent permitted by applicable law, the software is provided on an "as is" basis and the company disclaims all express and implied warranties, including but not limited to, merchantability, non-interference, fitness for a particular purpose and any warranties arising out of course of dealing or usage of trade.
Except for gross negligence or willful misconduct, the company shall not be liable for any indirect, incidental, punitive, exemplary, special or consequential damages. In no event shall the company's total liability exceed the aggregate amount of ten (10) Singapore Dollars unless you have purchased the Enterprise Plan or another Premium Plan with warranty.
The Software may include third party components subject to open source and third party license terms. Such Third Party Components are provided on an "AS IS" basis. Under no circumstances shall the Software be deemed "open source" or "publicly available" software.
You acknowledge that the Software may collect technical and related information including IP address, browser type, operating system, and application usage that may be gathered periodically to facilitate provision of the Software, updates, support and other services.
You agree to defend, indemnify and hold harmless the Company from and against any claims, damages, obligations, losses, liabilities, costs, debts and expenses arising from your unauthorized use of the Software and/or breach of this Agreement.
This Agreement is effective upon first use of the Software and remains in force during the Term. Either Party may terminate upon material breach not cured within 30 days, mutual consent, or insolvency events. All Fees paid are non-refundable under any circumstances. Upon termination, all licenses expire and you shall no longer use the Software.
Each Party shall take reasonable measures to protect the other Party's Confidential Information from disclosure. Neither Party shall use or disclose Confidential Information except as expressly permitted under this Agreement or by applicable law.
You agree that the Company may identify you as a user of the Software and use your trademark and/or logo in sales presentations, promotional materials, press releases, and customer profiles.
The Company reserves the right to change any or all provisions of this Agreement unilaterally. You are required to periodically review these terms.
This Agreement shall be governed by the laws of The Republic of Singapore. Any disputes shall be resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC). The arbitration shall be conducted in English with one arbitrator. This Agreement represents the complete agreement concerning the license granted herein. If any provision is held unenforceable, it shall be reformed to the minimum extent necessary.
Only if you acquired the Enterprise Plan or purchased maintenance services in addition to a license, the Company shall provide the following during your valid license term:
Company shall make commercially reasonable efforts to operate the Software without technical malfunctions. However, interruptions may exist which are beyond the control of the Company. Ongoing operation of the website after implementation is solely your responsibility.
If you acquired the Free Plan and/or the Premium Plan (other than the Enterprise Plan) and have not purchased maintenance services, the Company has no obligation to provide Maintenance Services.
The guidelines referenced in Appendix B are provided for your convenience only and under no circumstances constitute legal advice.
If you have questions about our policies or services, please contact us at:
[email protected]